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Privacy Policy

Date of last revision: January 31, 2024.

KARAK.AI is a division of NetSense LLC ("NetSense") based in the United States. At NestSense, we respect the privacy of our users and are committed to being transparent about how we collect and use your data. This Privacy Policy explains how KARAK.AI handles your personal information when you visit our website or use our services.

1. Information We Collect

At KARAK.AI, we are committed to transparency in our data collection practices. We collect various types of information to deliver and improve our services, ensuring they are tailored to meet your needs effectively. The information we collect can be categorized as follows:

Account Information

When you create a KARAK.AI account, we collect essential details such as your name, email address, and any additional information you choose to provide. This information enables us to:

  • Establish and manage your account.
  • Provide personalized support and communicate important service updates.
  • Enhance your overall user experience by tailoring our services to your preferences.

Documents

Some functionality of KARAK.AI services involves processing documents you upload for storage, access, and analysis. We collect:

  • The content of the documents and files you upload.
  • Metadata associated with these documents, such as titles, timestamps, and file types.

This information is crucial for delivering document management capabilities and enabling advanced features like AI-driven search and summarization.

Search Queries and Prompts

To refine our AI models and provide you with better service, we collect:

  • The search terms, queries, and prompts you input while interacting with your documents.
  • Contextual information related to these interactions to understand your needs better and improve response accuracy.

Usage Data

Understanding how you interact with KARAK.AI helps us identify trends, usage patterns, and areas for improvement. We collect data such as:

  • Document search and access history.
  • Clicks, navigation paths, and user interface interactions.
  • Date and time of access, session duration, and frequency of use.

This information assists us in optimizing our platform's usability and functionality, ensuring a seamless user experience.

Device Information

To ensure compatibility and optimize performance across different devices, we collect information about the hardware and software you use to access KARAK.AI, including:

  • IP address, which helps us understand geographic distribution and tailor our service accordingly.
  • Browser type and version, operating system, and device type, allowing us to diagnose technical issues and ensure our platform functions correctly on various devices.
  • Cookie data, which aids in personalizing your experience and streamlining your interactions with our service.

Third-Party Data

We may enhance the information we collect with data from third-party sources. This supplemental data, which is aggregated or anonymized before we receive it, may include demographic information or other attributes that help us better understand our user base and improve our services.

2. Cookies and Tracking Technologies

KARAK.AI utilizes cookies and similar tracking technologies to enhance your browsing experience and improve our services. This section explains our use of cookies and how you can manage your preferences.

Understanding Cookies

Cookies are small text files placed on your device by websites that you visit. They are widely used to make websites work efficiently, as well as to provide information to the site owners.

Types of Cookies We Use

  • Essential Cookies: These are session cookies necessary for the operation of our website. They enable you to log in to secure areas of our site and use its features. Without these cookies, some of our services cannot be provided.

  • Analytics Cookies: We use analytics cookies to collect information about how visitors use our website. This helps us improve the way our website works. These cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from, and the pages they visited.

Your Choices and Consent

Upon your first visit to our site, you will be greeted with a cookie banner that provides information about our use of cookies and allows you to choose your preferences.

  • Opting Out of Analytics Cookies: While essential cookies are necessary for the website's functionality and cannot be opted out, you have the option to decline analytics cookies. You can set your preferences through our cookie banner. If you choose to opt-out of analytics cookies, we will respect your choice, and no analytics data will be collected during your visits.

  • Managing Cookie Settings: Additionally, you can control the use of cookies at the browser level. Most browsers allow you to block cookies from specific sites or to block all cookies. Please note, however, that if you block cookies, some site functionality may not work as intended.

3. How We Use Information

At KARAK.AI, our use of your data is driven by the following objectives:

Access and Service Delivery

  • Personalized Access: We use your account information to authenticate your access, ensuring secure and personalized use of KARAK.AI services.

  • Service Functionality: Information from your documents, search queries, and prompts is critical for delivering the core functionalities of KARAK.AI, such as document storage, AI-driven search, and content summarization, tailored to your specific needs.

Service Enhancement

  • Continuous Improvement: Usage data and interaction patterns help us identify opportunities for enhancing service performance, usability, and feature development, ensuring KARAK.AI evolves in line with your expectations and emerging trends.

  • Feature Development: By analyzing how you use our services, we can discover needs for new features and refine existing ones, making KARAK.AI more intuitive and valuable to you.

Communication and Support

  • User Engagement: We use your contact information to send updates, security alerts, and administrative messages, keeping you informed about important changes and improvements.

  • Customer Support: When you reach out with inquiries or need assistance, we use your information to respond effectively, resolve issues, and provide tailored support.

Security and Integrity

  • Protection Measures: Ensuring the security of your data and our platform is paramount. We use collected information to prevent unauthorized access, fraud, spam, and abuse, maintaining a safe and trustworthy environment for all users.

  • Legal Compliance: We may use your information to comply with applicable laws, respond to legal requests, and protect the rights and safety of our users and the public.

Ethical Use of Data

  • Respect for Privacy: KARAK.AI is committed to ethical data practices. We do not use your documents, search queries, or other personal data for unrelated analytics, advertising, or research purposes without your explicit consent.

  • Retention Policy: Your information is retained only as long as necessary to provide you with our services and for legitimate business purposes, as outlined in the Data Retention section. We ensure that data is securely deleted once it no longer serves these purposes.

4. Data Sharing & Third Parties

KARAK.AI is committed to maintaining the confidentiality and integrity of your personal data. Our approach to data sharing is governed by strict principles to ensure your information is protected and used appropriately.

It is important to note that KARAK.AI's responsibility for data protection and privacy practices extends only to information directly collected through our services. We are not responsible for the data collection, use, or disclosure practices of third-party services, even if accessed through links provided by KARAK.AI. When interacting with third-party services, we encourage you to review their privacy policies to understand their practices.

Trusted Service Providers

  • Infrastructure and Services: To deliver the robust functionalities of KARAK.AI, we partner with leading service providers like Google Cloud. These partnerships are crucial for hosting, data storage, and providing the technological backbone of our services.

  • Data Processing: In some cases, these providers may process information on our behalf, strictly for the purposes of delivering the service you use. We ensure these providers adhere to high standards of data protection and confidentiality, equivalent to our own.

Limited Data Sharing

  • No Marketing Use: We firmly stand against the selling or sharing of your personal data with third parties for marketing, advertising, or unrelated purposes. Any data sharing is strictly limited to what is necessary to provide our services and improve your user experience.

  • Legal Obligations: We may disclose information if required by law, such as in response to a court order or a subpoena. In such cases, we strive to limit the scope of data disclosed and, where possible, notify you of these legal requests.

Partnerships and Integrations

  • ChatGPT Services: If you opt to use services related to ChatGPT, be aware that your interactions may be governed by the policies and terms set forth by OpenAI, the entity behind ChatGPT. This includes how your data is handled, stored, and protected by OpenAI.

  • Informed Use: We encourage you to review OpenAI's Privacy Policy and Terms of Use to fully understand their data practices. Should you have questions or concerns regarding their policies, we recommend reaching out to OpenAI directly for clarification.

User Control and Transparency

  • Transparency: We believe in keeping you informed about the third parties with whom your data is shared and the purpose behind such sharing.

  • User Consent: Where applicable, we will seek your explicit consent before sharing your data with third parties, ensuring you have control over your personal information.

5. Data Storage and Protection

KARAK.AI is committed to maintaining high standards of data security and protecting your personal information. All user data, including account information, documents, and usage data, is securely stored on servers operated by well-known cloud service providers located in the United States, which adhere to industry-standard data protection protocols.

Despite our rigorous security measures and reliance on reputable cloud infrastructure, we recognize that no system is entirely infallible. We cannot guarantee absolute security against all potential breaches.

In the event of a data breach, KARAK.AI will act promptly to mitigate the impact and will comply with applicable laws regarding breach notification. However, KARAK.AI limits its liability for unforeseen security breaches that occur despite our diligent efforts and the robust security measures implemented by our cloud service providers.

Users are encouraged to contribute to the security of their personal information by safeguarding their login credentials and using strong, unique passwords for their accounts and other strong security measures.

Data Storage

  • Cloud Infrastructure: Our infrastructure leverages the robustness of leading cloud service platforms, known for their commitment to security and operational excellence. This ensures high availability and resilience of your data against outages and threats.

  • Data Encryption: We employ data encryption both in transit and at rest. When your data is being transmitted over the Internet, it is protected using encryption protocols such as Transport Layer Security (TLS). When stored on our servers, data is encrypted using industry-standard encryption algorithms to prevent unauthorized access.

Security Measures

  • Access Controls: We implement strict access controls to ensure only authorized personnel have access to your data. Our employees and contractors are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

  • Regular Audits: Our systems undergo regular security audits and vulnerability assessments conducted by internal and external experts to identify and rectify potential security issues promptly.

  • Incident Response: We have a comprehensive incident response plan designed to manage and mitigate the effects of any data breach or security incident. In the unlikely event of a data breach, we are committed to notifying affected users in accordance with applicable laws and regulations.

Continuous Improvement

Our commitment to data security is ongoing. We continuously monitor emerging security threats and update our practices accordingly to ensure the highest level of protection for your data. We also encourage feedback from our users and the security community to improve our security posture.

By entrusting your data to KARAK.AI, you can be confident that it is safeguarded with industry-standard security mechanisms and best practices designed to protect against unauthorized access, disclosure, alteration, and destruction.

6. Data Storage and International Transfers

KARAK.AI stores all user data on secure servers located in the United States. By using our services, you acknowledge and consent to the transfer and processing of your personal information to and from these U.S.-based servers, regardless of your country of residence.

Consent to U.S. Data Processing

Your engagement with KARAK.AI services signifies your agreement to the processing of your personal data in the United States, a practice that enables us to provide you with our full range of services efficiently and effectively.

Understanding Jurisdictional Differences

While KARAK.AI is committed to protecting your data in accordance with U.S. data protection standards, we encourage users to be aware that these standards may differ from those in your home country. By continuing to use our services, you understand that your data will be subject to U.S. laws and regulations.

Liability Limitation

KARAK.AI takes robust measures to secure your data within our U.S.-based infrastructure. However, it is important for users to recognize that we cannot be held liable for the data protection practices and standards external to our control or jurisdiction.

7. Data Retention

KARAK.AI adopts a principled approach to data retention, ensuring that your information is kept only as long as necessary to provide our services and comply with legal obligations. Our retention practices are designed to respect your privacy while maintaining the integrity and functionality of our services.

Account Information

  • Active Accounts: Your account information, including personal details you provided during registration, is maintained as long as your KARAK.AI account remains active. This enables us to deliver continuous and personalized service access.

  • Account Closure: Should you decide to close your account, we initiate a process to securely delete your account information and associated documents from our systems. This process is completed within 30 days of account closure, ensuring your data is not retained indefinitely.

Documents and Interactions

  • Document Retention: Documents you upload and the associated search queries and prompts are integral to the personalized experience KARAK.AI offers. These are retained for the duration your account is active or until the specific document is deleted by you. Following deletion, we ensure that the document and related data are purged from our systems within 30 days, protecting your informational privacy.

  • Interaction Data: To continually enhance KARAK.AI, we may retain aggregated or anonymized data, including usage data, search queries, prompts, and document embeddings. This data, devoid of personal identifiers and not linked to individual accounts, may be kept for up to one year post-account closure. The retention of this anonymized data is solely for the purpose of improving our service offerings and understanding user engagement trends.

Commitment to Data Minimization

  • Purpose-Limited Retention: Our retention periods are thoughtfully determined based on the necessity to provide the requested services, comply with legal requirements, and support our operational improvements. We do not retain personal data longer than is necessary for these purposes.

  • Secure Deletion: Upon reaching the end of the retention period, data is securely and irreversibly deleted, ensuring it cannot be reconstructed or read. We employ industry-standard techniques for data destruction to safeguard your privacy.

8. Your Choices and Control

KARAK.AI empowers you with control over your personal information, reflecting our commitment to your privacy and autonomy. Below are the options available to you for managing your data:

Account and Document Management

  • Account Deletion: If you decide that you no longer wish to use KARAK.AI, you have the option to delete your account. This can be initiated by submitting a request through the contact form on our website. Upon receiving your request, we will guide you through the process to ensure secure and comprehensive removal of your account and associated personal data, in line with our Data Retention policies. We strive to complete this process within 30 days, safeguarding your right to be forgotten.

  • Document Deletion: KARAK.AI provides you with the ability to manage the documents you've uploaded directly through the user interface. You can delete individual documents or multiple documents at your discretion. Once you initiate deletion, the documents will be permanently removed from our systems, adhering to the same 30-day deletion protocol mentioned in our Data Retention section. This ensures that you have immediate and straightforward control over your content within KARAK.AI.

Data Rights

  • Access and Rectification: You have the right to access the personal data we hold about you and to request correction of any inaccurate data. If you need assistance with accessing your data or correcting inaccuracies, please reach out to us through the contact form on our website.

  • Data Portability: Should you wish to transfer your data from KARAK.AI to another service, we support your right to data portability. You can request a copy of your data in a commonly used and machine-readable format by contacting us.

Consent and Preferences

  • Communication Preferences: You have control over your communication preferences with KARAK.AI. If you wish to adjust your preferences regarding marketing communications, notifications, or updates, you can do so through your account settings or by contacting us directly.

9. Children's Privacy

KARAK.AI is committed to protecting the privacy of children. Our services are designed for a general audience and are not intended for children under the age of 18.

No Collection of Children's Data

  • Use Restrictions: We do not knowingly collect personal data from children under 16. Our platform is intended for users who are 18 years of age or older.

Consent Requirement

  • User Consent: When users engage with KARAK.AI, we rely on their consent to process their data. We assume that users are of legal age to provide this consent. If a user is under 18, they should not use KARAK.AI without parental consent.

Parental Involvement

  • Role of Parents and Guardians: We encourage parents and guardians to take an active role in their children's online activities. If a parent or guardian believes that their child has provided us with personal information without their consent, they should contact us immediately. We will take steps to remove such information and terminate the child's account promptly.

Compliance and Protection

  • Commitment to Safety: KARAK.AI is dedicated to complying with applicable laws and regulations concerning children's privacy. If we become aware of any personal information collected from a child under 16 without verifiable parental consent, we will take action to remove such information from our records.

10. User Rights Under GDPR and CCPA

KARAK.AI is committed to protecting your privacy and ensuring you have control over your personal data. Depending on your residency, you may be entitled to certain rights under the General Data Protection Regulation (GDPR) if you are in the European Union, or the California Consumer Privacy Act (CCPA) if you are in California.

GDPR Rights

If you are a resident of the European Union, the GDPR grants you the following rights:

  • Right to Access: You have the right to request access to your personal data that we process.
  • Right to Rectification: You can request the correction of inaccurate personal data.
  • Right to Erasure: Under certain conditions, you may request the deletion of your personal data.
  • Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain circumstances.
  • Right to Data Portability: You can request a copy of your personal data in a machine-readable format and the right to transmit those data to another controller.
  • Right to Object: You have the right to object to the processing of your personal data under certain conditions, including for direct marketing purposes.

CCPA Rights

If you are a resident of California, the CCPA provides you with the following rights:

  • Right to Know: You have the right to know the categories of personal data we collect about you, the sources from which the data is collected, the purpose for collecting the data, and the third parties with whom we share the data.
  • Right to Access: You can request access to the specific pieces of personal data we hold about you.
  • Right to Deletion: You have the right to request the deletion of your personal data that we have collected, subject to certain exceptions.
  • Right to Opt-Out of Sale: You have the right to opt-out of the sale of your personal data. Please note that KARAK.AI does not sell personal data.
  • Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

Exercising Your Rights

To exercise any of your rights under GDPR or CCPA, please contact us through the contact form available on our website. We may need to verify your identity before processing your request, which may include requesting additional information from you.

We are committed to responding to your requests in accordance with applicable law and within the time frames set out by the GDPR and CCPA.

11. Links to Third-Party Websites

Our services may include links to external websites not operated by KARAK.AI. These are provided for convenience and do not imply endorsement.

  • External Site Policies: Third-party sites have their own privacy policies and terms. We encourage you to review these to understand their data handling practices.

  • User Responsibility: Your interactions with third-party websites are at your own risk. KARAK.AI is not responsible for their content, privacy, or security practices.

12. AI-Generated Content Disclaimer

KARAK.AI utilizes advanced artificial intelligence technologies to produce generative AI outputs across a range of applications. These services are provided "as is," and while we endeavor for high accuracy, the inherent nature of AI-generated content means it may not always reflect the intended accuracy or context of the source materials.

We expressly disclaim all responsibility for decisions made based on AI-generated outputs. Users are urged to independently verify the reliability and relevance of such content before making any decisions based on it. KARAK.AI will not be liable for any inaccuracies, errors, or omissions in the generative AI outputs, nor for any actions taken in reliance on them.

Understanding AI Limitations

  • Inherent Uncertainties: AI models, including those powering KARAK.AI, are based on complex algorithms that interpret and generate content. Despite their sophistication, these models can sometimes produce results that might not fully capture the nuances of the original data or may introduce unintended 'hallucinations' — instances where the AI generates factually incorrect or irrelevant information.

  • Third-Party Interpretations: When KARAK.AI's outputs are utilized by or integrated with third-party services, such as ChatGPT, the interpretation and further processing of our data by these platforms can lead to variations that are beyond our direct control. This may amplify the risk of inaccuracies.

Your Role and Our Commitment

  • User Vigilance: We encourage all users to critically assess AI-generated summaries and search results. While KARAK.AI aims to be a helpful tool, it's essential to verify critical information independently, especially for decision-making purposes.

  • Feedback and Improvement: If you encounter discrepancies or inaccuracies that significantly impact your use of KARAK.AI, please reach out via our website's contact form. Your feedback is invaluable in helping us refine our AI models. While the current state of technology may not allow for the correction of all errors, we are dedicated to continuous improvement and finding effective solutions.

Ongoing Enhancements

  • Technological Evolution: The field of artificial intelligence is rapidly advancing, and KARAK.AI is at the forefront of applying these innovations to enhance document processing accuracy and relevance. We are committed to evolving our services, reducing inaccuracies, and expanding the capabilities of our AI systems to better serve your needs.

13. Policy Updates and User Notification

KARAK.AI reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, service offerings, legal obligations, or other factors. Any changes made to this policy will be effective immediately upon posting the revised policy on the KARAK.AI website.

Transparency and Access to Updates

  • Availability of the Latest Policy: The most current version of our Privacy Policy will always be accessible on the KARAK.AI website. We encourage you to regularly review the policy to stay informed about how we protect your information and your rights.

User Consent and Continued Use

  • Consent Through Continued Use: Continued use of the KARAK.AI website and services after such policy updates have ben posted constitutes your acceptance of the new terms of the Privacy Policy.

14. Contact Us and Feedback

At KARAK.AI, we value open communication and encourage your feedback, questions, and concerns regarding our privacy practices and policies. We are committed to ensuring your privacy concerns are addressed promptly and transparently.

Reaching Out

  • Contact Form: For any inquiries related to our Privacy Policy, data practices, or your personal information, please use the contact form available on our website.

Feedback and Inquiries

  • Your Voice Matters: We welcome your feedback and are open to suggestions that can help us improve our privacy practices and services. If you have insights, concerns, or need clarification on any aspect of our Privacy Policy or how we handle your data, please reach out.

  • Policy Clarifications: Should you require further explanation about any updates or specific provisions within our Privacy Policy, our team is ready to provide the necessary information and support.

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